Closure mail sent to Mahindra
Thanks to you, entire support team from Mahindra & GG team for taking this on priority. It is quite a disappointment that root cause was a thick mat set and it could cause such grave inconvenience and stress to all of us. After removing the same the TUV AMT behaves fine, the concern raised by me are solved to my satisfaction.
The spoiler, side skirting, mud flap and 2-3 mm thick carpet lamination mentioned in your mail is unfortunately from the company showroom only and I have the receipt. Point is no one else other than Mahindra technician knows about it being an issue or creates an issue in TUV functioning.
The mat set is in the TUV from first week of TUV purchase, since that it has been to service centre at least 10-15 times, stayed in workshop for weeks, there was visit from R&D person, dealership technician, there was first service done but again no one asked me to remove this thick 8mm mat set.
Once more the point made by me is no one including customer or dealership technician knows these things. I would like to call them TUV secrets or hidden features. No one knows about clutch plate heat protection being built in TUV and we simply call it #TUVAMTFAIL on twitter, as we don't know its a feature, instead we get so scared that TUV AMT can fail on hills and could result in serious highway accident.
When do you plan to pass on this knowledge to dealership so that they can better handle our issues and we don't waste time in escalating to Mahindra and waiting for your highly skilled plant and R&D technicians. Just imagine the time wasted on twitter, online and on the phone escalating and explaining the concerns and feeling so pathetic about our buying decisions. It drained us as customers emotionally and mentally. If it wasn't India you would be dealing with lawsuits causing grave stress to your customer.
Coming to your advice on local (by the way it is imported from Taiwan under valid import license) part in suspension, I will remove the same once you acknowledge and work on suspension issues reported by me to you. The suspension is so soft and causes violent body roll on uneven roads, speed breakers. It causes motion sickness in my kids, back ache to my parents and is dangerous to my father who is operated with Total Hip Replacement. Excessive vertical body roll can cause hip dislocation to him.
I have tried to explain this to dealership service advisors as well as to you verbally but none understood forget working on it or even mentioning it in the work order opened. I hope you would agree that vehicles should be kids friendly, senior citizen friendly and disable friendly. I can't abandon kids or parents for your vehicle's suspension feature. If you fine it local, please provide such suspension modulation parts yourself making it genuine Mahindra parts. Kindly advice what is to be done in this case?
Do share this with your technical expert Mr. Nikhil, I purposely disclosed the local / imported part in suspension for him to take away something from the 3-4 hours of his time with customer. I was sure, my request to try to reduce RPM levels in 2nd to 3rd gear shift, jerk felt couple of times when braking and sudden loss of power in higher gears will go completely as not worthy to even note or mention and utmost important local suspension part will grab his intellect instantly.
So for the CRM, you can close the case, my concerns are solved to my satisfaction, product is behaving perfectly normal within specification and yes no manufacturing defect to the vehicle or AMT what so ever, customer has to be educated via youtube videos.
Long mail, many days of agony, finally once again I have a personal vehicle.
Thanks & Regards,